Consumers Have Rights: Report Spaza Shops Charging Extra Fees for Card Payments
Many South Africans rely on spaza shops for their daily essentials, making these businesses an important part of our communities. However, consumers should be aware that some shops unlawfully charge customers an additional fee when they choose to pay by bank card.
If a spaza shop charges you an extra amount simply because you are paying with a debit or credit card, you are encouraged to report the matter. Consumers should not be penalized for using electronic payment methods, and businesses are expected to comply with the rules set by payment providers and consumer protection regulations.
Why Reporting Matters
Reporting these practices helps:
- Protect consumers from unfair charges.
- Promote transparent and ethical business practices.
- Ensure all customers are treated fairly.
- Support efforts to strengthen consumer rights across South Africa.
How to Report
If you encounter a spaza shop that charges an extra fee for card purchases, report it immediately by calling:
012 065 1940
When reporting, try to provide:
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- The name of the spaza shop.
- Its location or address.
- The date and time of the transaction.
- Details of the extra fee charged.
- Any proof of purchase, if available.
Be an Active Consumer
Consumer rights are everyone’s responsibility. By speaking up against unfair practices, you help create a fairer marketplace for all South Africans. If you see something wrong, don’t stay silent—report it and help protect your community.
Report unfair card payment charges today: 012 065 1940
