Online Fashion Assistant at takealot.com Online Fashion Assistant Superbalist.com is a fast growing online fashion business based in South Africa. We’re obsessive about our high performance yet collaborative culture, and are looking for Online Fashion Assistants to join our team. We think big, move fast, take ownership and are used to winning. We’re lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.
This position reports to the Customer Service Team Leader
Your responsibilities will include:
Delight our customers by proving superb service by responding
immediately and professionally to their queries via phone, email,
live-chat or support software.
Exceed customer expectations by resolving their questions and
fulfillment queries.
Process exchanges and returns efficiently and timeously.
Manage customer expectations in a professional and courteous
manner.
Thoroughly and efficiently gather customer information, access
and fulfill customer needs, educate the customer where applicable
to prevent the need for future contacts and document interactions
through contact tracking.
Work as a team to ensure that the response rate on customer
queries is minimized.
Work in a fun, energetic, cool and collaborative environment.
Proactively seeks out information or solves problems in order to
delight our customers.
Continuously evaluate and identify opportunities to drive process
improvements that positively impact the customer’s experience.
Willingness to work a flexible schedule and occasional overtime
when needed.
Requirements
Good command of English (verbal and written)
Typing, phone, and computer navigation skills
Ability to approach problems logically and with good judgment to
ensure the appropriate customer outcome.
Accountable and responsible, strong sense of integrity and takes
ownership regardless of whose ‘problem’ it is.
Collaborative and mindful of the impact of your actions on the
team.
Comfortable working in a fast-paced high-pressure environment
and thrive on delivering quality work at hyper-speed.
Competitive: Although innovation is important, GREAT requires a
lot of work.
Computer literate and tech savvy – exceptional typing and
computer navigation skills.
Curious and Teachable: Always questioning the status quo, hungry
for knowledge and experience no matter what you already know.
Customer obsessed and knows what it means to deliver an
exceptional service.
Emotionally resilient and comfortable with ambiguity and constant
change.
Excellent written and verbal communication skills in English.
Smart: Able to identify the root cause of a problem and find a
solution
Internet requirements: dedicated capped Wi-Fi
Home environment free from background noise where you can
connect the equipment directly to the router/modem via Ethernet
cable
Qualifications
National Senior Certificate or Higher
Minimum of 6 -12 months customer service experience
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Superbalist.com is a fast-growing e-tailer priding ourselves on WOWing our customers with the customer service provided by our customer
service team. The team delights our customers with their personalised
concierge service and technical support over multiple channels. As the
face of our brand, they are friendly, professional and committed to
delivering a superior customer experience that keep our customers
coming back.
We’re looking for people who:
are decisive
are continuously learning & improving
think big
are proactive
obsess about the customer and the customer experience
are accountable
collaborate
are trustworthy, approachable and open minded
simplify processes and solve complexity
If that sounds exciting to you, then you may be right for
Superbalist, and ready to help us build SA’s biggest and best
fashion retailer.
I acknowledge that if I have a personal information access
request or a deletion request in terms of the Protection of
Personal Information Act, that request can be sent to
hr@takealot.com
Takealot is an Equal Opportunity Employer. Applicants from the
previously disadvantaged groups and people with disabilities will be
given preference.
