| Closing Date | 2025/02/20 |
| Reference Number | SAA250205-1 |
| Job Title | Cabin Crew |
| Division | Operations |
| Business Unit | Inflight Services |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town / City | Kempton Park |
| Job Purpose | The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing. The role will effectively perform this function by following through on instructions by the SCCM on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld. Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft. The role will report all non-compliances to company standards to the Purser and or Commander. |
| Principal Accountabilities | Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputsImplements strategy within area of responsibility/ own area of workProvides recommendations to support the implementation of the Inflight Operations strategy and planContributes to the budget management and containment of costs on-boardProvides recommendations on profitabilityEnsures correct application of processes and systems in area of responsibilityUtilises resources in area of responsibility/ own area of work in a time and cost effective mannerUtilises technology to enhance internal and external customer requirementsExecutes work outputs according to customer requirementsAdheres to Governance and Risk Management policies, processes and systemsDelivers on regular, irregular and timeous reporting of information to key stakeholdersParticipates in continuous optimisation programmes, projects and initiativesResponsible for the safety of customers and all crew onboardManage emergency situations on-boardManage Inflight medical emergenciesRenders a high quality service to customers and crewMaintains sound interaction between customers, flight deck crew, Purser and cabin crewAssists in maintaining crew well-beingCompliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates inReport all non-compliance to Company Standards to the Purser and/or CommanderManage emergency situations on-boardManage Inflight medical emergenciesRenders a high quality service to customers and crewMaintains sound interaction between customers, flight deck crew, Purser and cabin crewAssists in maintaining crew well-beingCompliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates inReport all non-compliance to Company Standards to the Purser and/or Commander |
| Qualifications & Experience | Grade 12Other requirements:Fluency in English is essentialMust be able to swimA weight proportional to height, minimum of 1,58mA maximum body mass index of 35 to be maintained throughout the term of the appointment Must be able to fit in an aisle of the aircraftAdditional foreign languages will be an advantageReliable transportAble to work on her/his own without supervisionWell groomed with no visible tattoos |
| Knowledge and Skills | Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislationKnowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates inGood interpersonal skillsStrong customer service principlesProblem solving and analytical skillsTime managementGood communication skills (verbal and written) in EnglishCultural and global awarenessConflict resolution skillsPlanning and organising skillsActive listening skillsAbility to handle pressureTeamworkCollaboration |
| Attributes | Effective communicationTechnical expertiseStakeholder relationshipsFlexibility and adaptabilityDrives resultsOrganisational awarenessEthics and integrityCollaborationCustomer centric |
| Additional Information | Applicants must be a South African national and holder of a valid South African identity documentApplicants must have no criminal recordApplicants must be above the age of 18 Applicants will undergo a security check and medical examinationApplicants should be able to undergo an extremely intensive training programme, a series of assessments and interviews, must pass all training programmes as well as attend training as and when required to do soApplicants may undergo a psychometric and psychological evaluationPlease ensure that you upload the following documents. Kindly note the size limit per upload is 1mb. Applications without the necessary documents will be disqualified.Updated CVCertified copy of IDCertified copy of Matric CertificatePLEASE NOTE: Due to a high volume of applications and limited vacancies at present, suitable candidates who meet the requirements will be placed in our Talent Pool for consideration as future opportunities arise. We encourage all passionate and service-driven individuals to apply, as we continue to build a pipeline of exceptional talent for upcoming cabin crew vacancies at SAA. |