FlySafair looking for call center agents

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base in ORTambo International Airport. The successful applicant will report to the Airport Manager. RESPONSIBILITIES: Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required; Manage flight delays and or cancellations; Handle and safeguard of confidential information.

REQUIREMENTS: Grade 12; Airport experience and ticket sales within an aviation concern; Excellent written and verbal command of the English language including proper phone etiquette; Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook); No criminal or credit record; Able and willing to work on weekends, public holidays and flexible hours and shifts as required; Own transport would be an advantage.

PERSONAL ATTRIBUTES: Punctual; Excellent understanding of delivering great customer service; High degree of patience and assertiveness; Conflict resolution skills; Trustworthy, professional and reliable, including dealing with confidential information; Immaculate timekeeping; The ability to work well under pressure; Practice good time management and willingness to work longer than normal hours including additional shifts, Remains focused in order to handle objections. APPLICATION GUIDELINE: No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right


Preference will be given to members of under-represented designated groups.

For more information please contact:
Nomsa Qobose

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