FlySafair looking for call center agents

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base in ORTambo International Airport. The successful applicant will report to the Airport Manager. RESPONSIBILITIES: Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required; Manage flight delays and or cancellations; Handle and safeguard of confidential information.

REQUIREMENTS: Grade 12; Airport experience and ticket sales within an aviation concern; Excellent written and verbal command of the English language including proper phone etiquette; Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook); No criminal or credit record; Able and willing to work on weekends, public holidays and flexible hours and shifts as required; Own transport would be an advantage.

PERSONAL ATTRIBUTES: Punctual; Excellent understanding of delivering great customer service; High degree of patience and assertiveness; Conflict resolution skills; Trustworthy, professional and reliable, including dealing with confidential information; Immaculate timekeeping; The ability to work well under pressure; Practice good time management and willingness to work longer than normal hours including additional shifts, Remains focused in order to handle objections. APPLICATION GUIDELINE: No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right

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Preference will be given to members of under-represented designated groups.

For more information please contact:
Nomsa Qobose

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