Underwriting Administrator

Business Unit: Discovery Employee BenefitsFunction: Administration and Office SupportDate: 22 Aug 2023

Achieve more than YOU BELIEVE

Discovery Employee BenefitsUnderwriting AdministratorAbout DiscoveryDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.Key Purpose of the roleTo perform general administration related to underwriting. To monitor, oversee, and perform the various underwriting administration functions that will result in successfully underwriting members. To engage in underwriting process to enhance the service delivery within the underwriting division. Assist the UW team leader to organise and control team functions and align to overall strategies while guiding team members to fulfil their functions.Areas of responsibility may include but not limited to

Client portfolio management of end-to-end underwriting processes as dictated by the UW SOPSReporting:

Status reporting of members in the UW processAudit report generationReporting on volumes and SLA on personal and functional pools

Client Liaison:

Attending to queries, complaints, and escalations of clientsTelephonic follow-up on client experience of the UW processSetting up and attending client meetings and compiling meeting minutes

Interdepartmental liaison:

Networks with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW processEngaging with the reinsurer when necessary

System monitoring

Supporting the UW division with system escalations and Jira ticketsEnhancing the systematic processes through problem solving and recommendations

Provide guidance and support to team membersInvestigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied.Sets targets of achievement – Monitors queues

Personal Attributes and Skills The successful candidate must demonstrate the following competencies:

A positive attitudeSelf-starter with a high attention to detail and be able to multi-taskGood at follow throughExceptional ability to communicate written and orallyProblem solving and solution focusedAnalytical – interpretationBuilding relationshipsCoping with pressure (deadlines)Time-Management and Organizational SkillsMust be team orientated, willing to assist other team members in the office and remotelyCompassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive wayOutstanding customer service skills

Education and Experience

Matric – essential Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory. Underwriting Administration backgroundMinimum 2 year’s working experience in Group Risk Underwriting within the insurance industry. Knowledge of Group Risk Industry benefit payments and products.Preferably a tertiary qualification

EMPLOYMENT EQUITYThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY HERE

Discovery is hiring Underwriting Administrator

Underwriting Administrator

Leave a Reply Cancel reply

Discovery is hiring Underwriting Administrator

Underwriting Administrator

Related Posts

Teacher Assistants and General Workers 2025

Workforce Recruitment 2025

Leave a Reply Cancel reply