Clover: Learnership Opportunities 2024

Company : Clover
Location : Roodepoort, South Africa
Closing date: 07 February 2024

Closing Date2024/02/07
Reference NumberCLO240130-8
Job TitleLearner
Job TypeLearnership
DepartmentCustomer Service Centre
Number of Positions20
Location – Town / CityRoodepoort
Location – ProvinceGauteng
Location – CountrySouth Africa
Required Education LevelGrade 12 | National Certificate
Job CategoryCustomer Service
Job Advert SummaryClover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre. 
Grade 12 or equivalent NQF4
Grade 12 / Matric completed in the past 7 years (2017 – 2023)
Average of 60% for English and Maths or Maths Literacy
Computer literacy (Advanced)
Currently unemployed. 

Proactive and action orientated         
Acts with honesty and consistency        
Maintains high standards
Interpersonal effectiveness        
Commitment and motivation        
Collaborate with others to achieve a common objective        
Customer orientated        
Communicates effectively        
Ability to apply numerical principles        
Duties and ResponsibilitiesProvide a high level customer service

Handle all inbound and outbound interactions
Resolve queries and complaints via the relevant stakeholders

Capture and confirm customer orders

Capture orders accurately and on time according to the daily call list 
Inform customers of account on hold
Confirm customer orders as per standard operations procedures 
Inform relevant stakeholders of issues pertaining to their orders

Sell Clover and Principal products as per customer ranging

  • Offer new or additional products (describe features and special offers)

Promote teamwork and cooperation 

  • Assist team members to obtain team results
  • Share the responsibility to get the job done
  • Support team values 
  • Participate in team meetings
  • Take responsibility for visual management of information.

Attend classes as prescribed and visit retail stores for practical training.


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