Client Services Administrator at Nedbank
Job Reference Number:* 133701
Location: Johannesburg, ZA
Closing Date:* 27 May 2024
Job Purpose:
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities:
– Action stakeholder requests by capturing and processing the administration request on the relevant system
– Action vendor invoice payments by capturing and processing the data on the relevant system
– Perform reconciliations from Supplier invoice and general ledger accounts by comparing with the supporting documents and Management Information Systems (MIS)
– Contribute to revenue increase by driving the submitted sales to completion
– Compile a catalogue of services by allocating costs per product
– Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system
– Ensure delivery of value for services rendered by utilizing product MIS as input into vendor engagement meetings for the purpose of driving down costs
CLICK TO FOLLOW US ON TIKTOK
– Monitor departmental financial performance by analyzing actual to budget variances
– Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements
– Minimize financial and reputational risk by ensuring accuracy of processing activities
– Minimize operational costs by avoiding unnecessary expenditure
– Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS
– Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
– Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion
– Ensure to verify and authenticate reports, data, and transactions by physically extracting, generating, and checking reports from the system
– Verify client information on systems in accordance with Nedbank policies and FICA rules
– Prepare trustee meeting packs and month-end packs for management
– Maintain and update the administration files and legal documents by saving electronic files on the server or physical secure repository
– Escalate anomalies where cases or call records not found or if there is a mismatch of accounts are not logged by emailing Team Manager
– Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites, and attending sessions
– Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders
– Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers
– Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames
– Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team
– Participate and support corporate social responsibility initiatives for the achievement of key business strategies
– Identify and recommend opportunities to enhance processes, systems, and policies and support implementation of new processes, policies, and systems
People Specification:
– *Essential Qualifications:* NQF Level Matric / Grade 12 / National Senior Certificate
– *Preferred Qualification:* Diploma: Financial Management / Diploma in Business Administration
– *Essential Certifications:* Preferred Certifications
– *Minimum Experience Level:* Role specific
– *Technical/Professional Knowledge:*
– Administrative procedures and systems
– Banking knowledge
– Banking procedures
– Business terms and definitions
– Data analysis
– Relevant regulatory knowledge
– Business writing skills
– Product Knowledge
– Relevant system knowledge
– Governance, risk, and controls
Behavioural Competencies:
– Communication
– Collaborating
– Customer Focus
– Initiating Action
– Work Standards
– Managing Work
