About the job General Assistant

Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within
designated area of responsibility.
· Grade 12 or minimum of 1 (one) year work related experience
· Ability to communicate in English and the dominant language spoken in
the geographical area where the position is available

Ability to perform basic calculations accurately
· Must be willing to work shifts, weekends, and Public Holidays
· Must be able to work under pressure
Job Description
Customer Service

Assist Customer with any product queries
· Assist with Customer complaints timely
· Add on sales, e.g. paint v/s paint brushes, thinners, etc.
· Ensure efficient Customer service by ensuring that Customers purchases
are loaded without any delays
· Ensure Customers purchase are loaded carefully without damaging the
goods or the Customers vehicle
· Advise Customers on the additional services provided:


Delivery service / bulk deposits

· Glass cutting
· Plan reading
· Credit programmes
· Special orders
· Trusses
· Distant ordering
· VIC Customer Programme
· Must be certified in Product Knowledge
· Must be available in aisle of responsibility

  Ensure Checklist completed as required when on duty with Canteen and

Toilet / Showers schedule
Safety (OHSA) Requirements
· Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and
staff safety) within area of responsibility
· Ensure area of responsibility (racking and bulk) stock merchandised safe
to Customers and Colleagues to move safely within Store
· Report any discrepancies to the Store Manager
Ready for Business
· Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
· Identify any gaps in the displays, investigate causes and report any
concerns to management
· Be aware of suspicious behaviours or people and report any suspicions to management
· No product to be loaded for a Customer without proof of purchase or
required documentation

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