About the job General Assistant
Kempton Park, GP, South Africa OPS 3 DIV 2 – CAVENDISH GLEN
Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
Grade 12 or minimum of 1 (one) year work related experienceAbility to communicate in English and the dominant language spoken in the geographical area where the position is availableAbility to perform basic calculations accuratelyMust be willing to work shifts, weekends, and Public HolidaysMust be able to work under pressure
Job Description
Customer ServiceAcknowledge all Customers and determine their needsAdvise Customers correctly on productAssist Customer with any product queriesAssist with Customer complaints timelyAdd on sales, e.g. paint v/s paint brushes, thinners, etc.Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delaysEnsure Customers purchase are loaded carefully without damaging the goods or the Customers vehicleAdvise Customers on the additional services provided:Delivery service / bulk depositsGlass cuttingPlan readingCredit programmesSpecial ordersTrussesDistant orderingVIC Customer ProgrammeMust be certified in Product KnowledgeMust be available in aisle of responsibility
HousekeepingEnsure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.Correct shelf price labelling within area of responsibility.Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) RequirementsSafety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibilityEnsure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within StoreReport any discrepancies to the Store Manager
Ready for BusinessAdhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and SecurityIdentify any gaps in the displays, investigate causes and report any concerns to management Be aware of suspicious behaviours or people and report any suspicions to managementNo product to be loaded for a Customer without proof of purchase or required documentation
