Job Description Of CALL CENTRE AGENT NEEDED
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail
footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple
Authorised Repairs, Business, Education, training and technical support for anything and
everything Apple.
The Customer Service Contact agent is the first line of contact for iStore clients. This individual
needs to have high energy and a passion for communicating and talking with clients. This is a
customer service focused role that ensures clients are assisted with anything ranging from
queries, products, to technical support. If you take joy in communicating and helping other, this
role could suit you.
Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
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Be fully conversant with the Core Group’s client care and client satisfaction policies and
service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and
meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with
both clients and coworkers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching
technical issues
Status queries: Assist customers with queries on all repairs in progress
Call logging all incoming telephonic requests
Customer service
Requirements:
Matric Certificate
South African ID
At least 1 year of experience in a Call Centre
Key Attributes:
Professional
Friendly
Confident
Empathetic
Good verbal and written skill
Good Telephone etiquette
