Purpose & Overall Relevance for the BACK OF HOUSE SUPERVISOR
Organization:To be responsible for managing product life cycles from entry to exitTo drive the productivity of stock movements in relation to delivery receiving and transfersTo take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenanceTo execute store operations with a specific focus on product and consumer service in line with the brand imageTo use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team
Key Responsibilities BACK OF HOUSE SUPERVISOR: Awareness of store targets and actively working to meet or exceed these by using all the resources available inside and outside of the store Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floorIs a role model for stockroom operations ensuring all processes are adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
Ownership for completing deliveries quickly and accurately while adhering to stock protection proceduresAccurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely mannerWorks as one with the line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to the line manager where requiredResponsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with the line manager and store teamOwnership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environmentIdentifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial successProvides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of the HR Manager and line manager where requiredCollaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goalsMakes himself/herself available to support other team members when neededCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Key Relationships:Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers, and Supervisor Knowledge, Skills and Abilities:Adapts communication style to service both internal and external consumers dependent on the situationFlexibly adapts the approach to accommodate the needs of multiple internal and external consumers at the same timeDeals professionally with difficult situationsUses retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times whether it be by Omnichannel or by the flow of merchandise to the sales floorSupports the team by actively helping where required by the line managerIs thorough and detail oriented in maintaining a clean and organized stockroomStockroom management or people management experience is mandatory
Requisite Education and Experience:Minimum 5 years of work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understandingIntermediate numeracy and literacy and advanced verbal communication skillsMinimum 2 years experience in a Senior Stockroom Management role
