Call Centre Agent Vacancy at National Credit Regulator (NCR)

National Credit Regulator invites suitably qualified candidates to apply for Call Centre Agent vacancy at NCR.

Closing date: 09 February 2024

Call Centre Agent Vacancy at National Credit Regulator (NCR)

Position: Call Centre Agent
Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum

Overview

  • Call Centre Agent Vacancy at National Credit Regulator (NCR)
    • REQUIREMENTS:
    • DUTIES:
    • SKILLS:
    • KNOWLEDGE:
    • HOW TO APPLY:

REQUIREMENTS:

  • A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
  • A certificate in debt counselling will be an added advantage.

DUTIES:

  • Act as point of first contact with stakeholders and thus representing the face of the NCR.
  • Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
  • Retrieving telephone messages and returning calls timeously.
  • Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

SKILLS:

  • Basic computer proficiency.
  • Clear communication skills.
  • Ability to listen with empathy and to interpret information correctly.
  • Good time management skills.
  • Strong interpersonal and problem solving skills.
  • Conflict management skills.
  • A strong service and results orientation.
  • Team player with the ability to multi task.
  • Call handling techniques.

KNOWLEDGE:

  • Debt counselling procedures.
  • Background on the National Credit Act

HOW TO APPLY:

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.

Suitable persons should send a detailed CV quoting the relevant reference number to:

IF-Recruitment@ncr.org.za

CLICK TO FOLLOW US ON TIKTOK

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Important Note: Applications submitted after the specified closing date will not be considered.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *