Reference NumberMOT231005-5
Job TitleAdministrator: Claims | Europcar | King Shaka Depot
Branch/DepartmentKing Shaka Depot
Job Type ClassificationPermanent
Location – Town / CityDurban
Location – Province/AreaKwaZulu Natal
Location – CountrySouth Africa

Job Description

The Europcar, King Shaka Depot, has a permanent opportunity for an Administrator: Claims. We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space. We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and highly resilient in achieving them

Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.



The purpose of the position is to ensure accurate investigating of claim related queries, provision of feedback to stakeholders and processing of credit notes in order to support the achievement of customer service and performance standards. To effectively manage the out of service vehicle requirements and ensure downtime of each vehicle is monitred and kept within acceptable limits.

Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities

Create claims not generated by branches.
Capturing and releasing of orders in accordance with a standardized process (generating orders and receipting).
Updating claims data in accordance with the standardized process.
Following up on outstanding documentation from branches.
Resolving all procurement related queries within 48 hours or escalation is required thereafter.
Resolving of Claims related queries.
Maintaining relationships with external workshops and panel shops.
Distribution, follow up and collection of damaged vehicles to work/panel shops.
All administrative work requisite of the department.
Qualifications and ExperienceMinimum Experience

2 years car rental and/or claims/maintenance administrator experience

Minimum Qualifications & Requirements

Grade 12
Valid Code 08 Driver license, at least 2 years old.
Communication skills: must be fully bilingual.
Skills and Personal AttributesCompetencies:

Delighting Customers
Verbal Communication
Team Work
Creating and Sustaining Social Responsibility
Continuous Improvement
Excellent communication skills
Strong administrative skills
Ability to work with a sense of urgency
Ability to work with self motivation
Negotiation skills
The ability to explain and communicate company procedures in a calm, professional manner.
Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
Able to work under pressure.
Able to manage time
Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
Logic and sound judgment
Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

Must be a quick learner
A team player
Willing to put in extra time if required.

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